what is root cause analysis?

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“Definition of Root Cause Analysis
Root cause analysis is a problem solving method aimed at identifying the root causes of problems or events.
The practice of Root cause analysis is predicated on the belief that problems are best solved by attempting to correct or eliminate root causes, as opposed to merely addressing the immediately obvious symptoms.
By directing corrective measures at root causes, it is hoped that the likelihood of problem recurrence will be minimized”

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